Frequently Asked Questions
Everything you need to know about shopping with Kiwi Grab.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the country. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Which payment methods do you accept?
Kiwi Grab accepts all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.
Can I change or cancel my order after it has been placed?
We process orders quickly, but if you contact our support team within 1 hour of placement, we will do our best to accommodate changes or cancellations.
Do you offer international shipping?
Currently, we ship to a select number of international destinations. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I track my package?
Once your order ships, you will receive an email containing a tracking link. You can also track your order directly through the 'Order History' section of your account.